Padas Inc. provides Support Services for Purchased Offerings to Customers or (ii) applicable Partner Agreement to Partners (Partner to be defined as a “Customer” herein), with active subscriptions to a Support Program. Purchased Offerings may comprise either or both On-Premise Products (“Products”) and Hosted Services Offerings (“Services”). This Policy details the timelines during which specific Product versions are eligible for Support Services, as well as other policies that determine eligibility of both Products and Services for Support Services.

Product Version Numbering

Each Product release is identified with a numerical version comprising three sets of digits separated by decimals. The digit(s) to the left of the first decimal represent the major version, the digit(s) to the right of the first decimal represent the minor version, and the digit(s) to the right of the second decimal represent the maintenance version. Any version number that specifies the second digit(s) is referred to as a minor version, even if it is the first release of a new major version. For example, 1.0, 1.1, and 1.2 are all minor versions of the 1.x major version.

For the purposes of determining the Supported Version, any maintenance release that may be provided for a given minor version is considered part of that version and does not alter the minor version release date.

Product Supported Version Timelines

Any given Product version is considered a Supported Version (“Supported”) for a finite period following its release. The particular timelines for all recent versions are detailed below. Note that any prior version not listed here has reached End of Support.

Once a Product version is no longer Supported, it is considered End of Support. End of Support Product versions are not eligible for Support Services, and any software, associated product documentation, and Padas Extensions that are not compatible with Supported Versions will no longer be available to Customers.